I am absolutely shocked and saddened to report that my first experience of shopping at @rossdressforless was one of the WORST of my entire life.The assistant store manager, Elizabeth was so incredibly disrespectful that I am actually taking the time to write this as well as a long letter of complaint to the corporation.
I'm a nurse and new to the Tampa Bay Area. My coworkers had recommended Ross to me as an affordable alternative to Home Goods, which I love. Unfortunately it ended up becoming a nightmare when I forgot an $8 pillow at the register and decided to call back even though I didn't have my receipt. Elizabeth told me to come in and said she remembered a customer leaving a pillow, but when I was there in person she basically called me a liar and was so rude and inappropriate that I literally took a step back in shock.
After she accused me of lying, she then added, "I did speak to a customer on the phone about a pillow but it wasn't you" and "I see plenty of customers every day and I've never seen you before." I was willing to count my losses and forget the pillow- after all, it was only $7.99- but I cannot and will not forget the way I was disrespected. And by an assistant store manager at that! If this is the way managers at Ross treat their customers I want nothing to do with this place. I'd much rather spend my money at a cleaner, nicer place where I'm treated with respect and dignity.
I guess you get what you pay for. I will be telling everyone I know not to shop here.
And oh, that's right...I never got my pillow.#badcustomerservice #dontshophere #rossdressforless #customerservice #badreview
More Review Details
You May Also Like
- "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..."
- "Go to ross because my family was there shopping and i was picking up my daughter from them so i go inside cause there still looking around and loss prevention..."
- "Last week I ordered a cute sweater. Easy right? Nope. It arrived yesterday (from china) and it is not at all what was pictured on the web site. I am..."
- "Hi, My Order was Declined but it was already paid! I ordered an item from lazada which is "ZJ - 5802LD Mini Portable Android Bluetooth 2.0 58mm Thermal Receipt Printer..."
- "I am very, very, very dissatisfied with Telmex. It does need a very long time before I'm getting upset. It's my personality as well I spend several years as a..."
- "I went to get my hair colored the same color of my highlights and by the time she was finished my hair was white, silver, and an off blonde. Yet..."