Product: Ross Dress For Less Customer Care Clear all filters (81 of 81 reviews match)
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After 30 days why not REFUND monies to Debit card or cash if RECEIPT is given?There is no way you should be limited to store credit of Ross you give them your finances freely it should be the same in return. The instore coupon is flimsy can be lost you loose your...
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Anonymous
Anonymous

Almost every store has a return policy that gives you a set number of days to be able to return the item. You keep the recipet to insure you get back a store credit in the amo...

Anonymous
lord have mercy

Ross steals dream? seriously the return policy is everywhere in that store 30 days is plenty of time to figure out you want an item

Product
Ross Dress For Less Customer Care
#1142943
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At the Ross Dress for less in Longview Texas, I was shopping and lost my Pandora Charm Bracelet, I asked for help no one took me seriously until I was crying. I then went home to get ask my parents for help. We came back to the store and I found the AP lady who had...
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Anonymous
Anonymous

I understand the request and I am filing the report but when I called corporate to see about talking to the assist department they were closed Black Friday until Monday; why c...

3.9
Product
Ross Dress For Less Customer Care
#1136544
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I was shopping at Ross and was harassed by one of your staff members and then injured by them and when I spoke to management they did nothing except roll their eyes and I want to speak to somebody immediately about it I shop there every payday which is every week I...
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Anonymous
Anonymous

Besides the horrible grammar, what exactly happened?

Anonymous
Anonymous

Wall of text.

3.4
Product
Ross Dress For Less Customer Care
#1113038
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Ross Dress For Less - Horrible

#1089488
I had horrible customer service. I was told that because i was a "woman" i could not enter the mens change room. She was extremely rude. And i know they cant discriminate and kudge by appearances. I will not be returning.
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Ross Dress For Less - Discrimination/Racial Profiling/Negative attitude/ No accountability

#1062960
My son was accused of being a black man previously stealing in their store. He was confronted in the presence of other customers asked to leave the store. When he asked to see their video he was later advised the man on the video had shorter dreads and that my son could continue his shopping. He did not receive an apology until after he requested the real managers name and number.
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Ross Dress For Less - Employee

#1062306
1.2
Details
Lied to numerous times. "Employees " call in "sick" a lot and nothing ever happens... management SUX! Brentwood location relies on employees w integrity...lol. This company has no morals but relies on employees to have them Can one say "SUCKER"!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Ross Dress For Less - Nancy from store 1720 was very rude

#1055411
I went to return a defective item and was told that i had to return it at the store where i originally bought the item or could not exchange it for the same item and was told to google this customer service number.
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It is company-wide policy that if you call a store with their sku (or inventory) number for an item you found at another ROSS store in order to buy more of the same, the employees are under strict instructions NOT TO HELP YOU IN ANY WAY OVER THE PHONE by checking the...
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Anonymous
former employee

Ross usually don't have a sales floor associate unless they know it will be a really busy day like a Saturday and even then that person ob is to also be back cashier for when...

onecustomer
onecustomer

I tried asking if I could call back in a few hours if they were busy at the time of my call and I was told that under no circumstances are they to check racks for specific ite...

3.5
Greenfield, Wisconsin
Product
Ross Dress For Less Customer Care
I liked
  • Low prices
#1110024
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They made an announcement at 10:54pm to come to the front but my friend was trying on some pants as per Carl the manager told her she could...We decided on clothes and started walking to the front and when we got there the said the registers were closed we were the...
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Anonymous
Ann

Maybe you should have listened to the announcement. They arent slave, and have lives outside of work. Would love to come to your job(if you have one) and keep you past closing...

Anonymous
Anonymous

you always have to give customer service no matter what.

Product
Ross Dress For Less Customer Care
#1106380
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The line at the register was so long.I had a special occasion saturday night and i had the clothes picked specially for the occasion. There was a customer service and two registers. A woman walking around with a vest on ignoring my complaint. She heard and watched me...
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Anonymous
Former Employee

The women was probably a manger and if they are on register when corporate walks in that's a write up so either stand in line and wait or shop at another store.

Anonymous
Anonymous

You poor creature! How do you survive in this world? I mean why would anyone expect you to manage your time? Seriously stfu! I mean really, your feelings? YOU are the one who ...

3.0
Product
Ross Dress For Less Customer Care
#1104945
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I visited the Ross store #0662, on City Line Avenue in Philadelphia Pa.on 9/16/2017 at 9:37am. Thus, this is a store I shop in quite often, and never had to endure such unprofessional, lack of customer service behavior from an individual; who clearly does not have the...
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Anonymous
Ann

Read the sign in front of your face when you entered. Clearly says to place ALL items upon entering and exiting. "Moreover", we dont care about your complaint-ross

Anonymous
GETITTOGETHER

I get that you are trying to sound intelligent but you do not. You sound like someone with an extremely low IQ (not from a developmental issue but from lifestyle,) and are thr...

Product
Ross Dress For Less Customer Care
#1101653
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After standing in line for over 12 minutes in a line of more than 8 watching employees huddles up chatting, I finally got to register 7 (Alice) around 12:00 pm August 24,2017 I had a jacket that I saw multiple of hanging alone, she informed that it was a set and she...
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Anonymous
Anonymous

Did you ask to speak the the manager on duty?That is something you could have done.

3.8
Product
Ross Dress For Less Customer Care
I didn't like
  • Received no apology
  • Poor customer service
  • Kissimmee location at the the loop
#1091715
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I called the Ross location at Anaheim plaza at approximately 7:50 pm .1 714 635=9380. I called and a woman just says "Ross" in a very heavy spanish accent. I continue to ask her if I could please get help in having them (the store) check on a pair of shoes for me. She...
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Anonymous
Ann

Yeah, we dont do that. There ismt someone waiting by the phones for someone to go pixk up something for someone to lazy to do it themself. Also, ylu cant hold overnight, so th...

Anonymous
Jdkk

Dumb customers

2.3
Product
Ross Dress For Less Customer Care
#1083362
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I went to Ross in Five Star Blvd , Roseville.The lady assisting the fitting rooms was super rude and the store manager as well. When we went to try on some clothes, one of them didn't have a hanger and when she asked for the hanger, I said i don't have it, her...
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Anonymous
Anonymous

I am sure that the sign outside of the fitting room says "upon exit all clothes must be hung and recounted" so yes, you should place your items back on the hanger it came with...

1.0
Product
Ross Dress For Less Customer Care
I didn't like
  • Dirty looks and poor treatment
  • Unprofessionalism of management and hiring staff
  • Rude fitting room personnel and store manager
#1071238
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