Product: Ross Dress For Less Customer Care Clear all filters (79 of 79 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I was shopping at Ross and was harassed by one of your staff members and then injured by them and when I spoke to management they did nothing except roll their eyes and I want to speak to somebody immediately about it I shop there every payday which is every week I...
Read more
Anonymous
Anonymous

Besides the horrible grammar, what exactly happened?

Anonymous
Anonymous

Wall of text.

3.4
Product
Ross Dress For Less Customer Care
#1113038
Reply to reviews
It is company-wide policy that if you call a store with their sku (or inventory) number for an item you found at another ROSS store in order to buy more of the same, the employees are under strict instructions NOT TO HELP YOU IN ANY WAY OVER THE PHONE by checking the...
Read more
onecustomer
onecustomer

I tried asking if I could call back in a few hours if they were busy at the time of my call and I was told that under no circumstances are they to check racks for specific ite...

Anonymous
Anonymous

ever wonder why Ross says that their stores are a treasure hunt? because you literally have to go in and find stuff. As for over the phone customer service this time of year ...

3.5
Ross Dress For Less Greenfield, Wisconsin
Product
Ross Dress For Less Customer Care
I liked
  • Low prices
#1110024
Reply to reviews
They made an announcement at 10:54pm to come to the front but my friend was trying on some pants as per Carl the manager told her she could...We decided on clothes and started walking to the front and when we got there the said the registers were closed we were the...
Read more
Anonymous
Anonymous

Shop way before closing time? It's so rude to be in a store after closing time. And that's for any store. But there will always be rude customers that don't care about the emp...

Product
Ross Dress For Less Customer Care
#1106380
Reply to reviews

Ross Dress For Less - Horrible

#1089488
I had horrible customer service. I was told that because i was a "woman" i could not enter the mens change room. She was extremely rude. And i know they cant discriminate and kudge by appearances. I will not be returning.
Comment
Show

Ross Dress For Less - Discrimination/Racial Profiling/Negative attitude/ No accountability

#1062960
My son was accused of being a black man previously stealing in their store. He was confronted in the presence of other customers asked to leave the store. When he asked to see their video he was later advised the man on the video had shorter dreads and that my son could continue his shopping. He did not receive an apology until after he requested the real managers name and number.
Comment
Show

Ross Dress For Less - Employee

#1062306
1.2
Details
Lied to numerous times. "Employees " call in "sick" a lot and nothing ever happens... management SUX! Brentwood location relies on employees w integrity...lol. This company has no morals but relies on employees to have them Can one say "SUCKER"!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Ross Dress For Less - Nancy from store 1720 was very rude

#1055411
I went to return a defective item and was told that i had to return it at the store where i originally bought the item or could not exchange it for the same item and was told to google this customer service number.
Comment
Show
The line at the register was so long.I had a special occasion saturday night and i had the clothes picked specially for the occasion. There was a customer service and two registers. A woman walking around with a vest on ignoring my complaint. She heard and watched me...
Read more
Anonymous
Anonymous

You poor creature! How do you survive in this world? I mean why would anyone expect you to manage your time? Seriously stfu! I mean really, your feelings? YOU are the one who ...

Anonymous
Anonymous

As a Ross employee, I truly hate customers like you. You are more than welcome to leave and shop at Macy's, but no, you are there because you are cheap and want the lowest of ...

3.0
Product
Ross Dress For Less Customer Care
#1104945
Reply to reviews
I visited the Ross store #0662, on City Line Avenue in Philadelphia Pa.on 9/16/2017 at 9:37am. Thus, this is a store I shop in quite often, and never had to endure such unprofessional, lack of customer service behavior from an individual; who clearly does not have the...
Read more
Anonymous
GETITTOGETHER

I get that you are trying to sound intelligent but you do not. You sound like someone with an extremely low IQ (not from a developmental issue but from lifestyle,) and are thr...

Product
Ross Dress For Less Customer Care
#1101653
Reply to reviews
After standing in line for over 12 minutes in a line of more than 8 watching employees huddles up chatting, I finally got to register 7 (Alice) around 12:00 pm August 24,2017 I had a jacket that I saw multiple of hanging alone, she informed that it was a set and she...
Read more
Anonymous
Anonymous

Did you ask to speak the the manager on duty?That is something you could have done.

3.8
Product
Ross Dress For Less Customer Care
I didn't like
  • Received no apology
  • Poor customer service
  • Kissimmee location at the the loop
#1091715
Reply to reviews
I called the Ross location at Anaheim plaza at approximately 7:50 pm .1 714 635=9380. I called and a woman just says "Ross" in a very heavy spanish accent. I continue to ask her if I could please get help in having them (the store) check on a pair of shoes for me. She...
Read more
Anonymous
Jdkk

Dumb customers

Anonymous
Anonymous

I work at this specific store and we were all laughing at your frustration once you hung up haha

2.3
Product
Ross Dress For Less Customer Care
#1083362
Reply to reviews
I went to Ross in Five Star Blvd , Roseville.The lady assisting the fitting rooms was super rude and the store manager as well. When we went to try on some clothes, one of them didn't have a hanger and when she asked for the hanger, I said i don't have it, her...
Read more
Anonymous
Anonymous

I am sure that the sign outside of the fitting room says "upon exit all clothes must be hung and recounted" so yes, you should place your items back on the hanger it came with...

1.0
Product
Ross Dress For Less Customer Care
I didn't like
  • Rude fitting room personnel and store manager
  • Unprofessionalism of management and hiring staff
  • Dirty looks and poor treatment
#1071238
Reply to reviews
I bought a body spray and it dropped at front counter the spout came off and i had asked for help and no one was even noticing i was even asking exept tge customer behind me was helping me and we were moving the display carts around and basically i coulndnt find it so...
Read more
Anonymous
Iris corado

Muy mal sevicio. Compre perfumes y algunos no me gustaron y no los aseptaron cuando los quise returnar. De muy mal gusto son imitaciones..

Anonymous
Anonymous

Long run-on sentence with poor grammar.OP, this is a wall of text that I cannot make sense of.

3.7
Product
Ross Dress For Less Customer Care
#1048059
Reply to reviews
I wrote a full explanation of what happen at Ross and I left it on voice mail.As stated I bought pots for my daughter's new home in early February. When she open them in March, there were used pots in the box, all wrapped up. I carried them back to the store I...
Read more
Anonymous
Anon

It's probably because it was 30 days after the return and she couldn't give you the money and only the store credit card. That's the return policy

2.7
Product
Ross Dress For Less Customer Care
I liked
  • Not very good
I didn't like
  • Staff
#1023663
Reply to reviews