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After standing in line for over 12 minutes in a line of more than 8 watching employees huddles up chatting, I finally got to register 7 (Alice) around 12:00 pm August 24,2017 I had a jacket that I saw multiple of hanging alone, she informed that it was a set and she...
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Anonymous
Anonymous

Did you ask to speak the the manager on duty?That is something you could have done.

3.8
I didn't like
  • Received no apology
  • Poor customer service
  • Kissimmee location at the the loop
#1091715
Reply to reviews
Julia the manager of your Parkville MD location is very rude and unprofessional. She speaks to customers as if they are children. She even went to the extent of putting her hand in my face today. This is unacceptable and if this behavior is tolerated from your...
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Anonymous
Ann

Oh boy she put her hand in your face. Cry me a river. Try putting up with what we have to on a daily basis and see how easy you think it is to keep calm 8-12 hours every day

Anonymous
Anonymous

I mean, what did you do/say to her? seems one sided. they are human after all.

3.6
#1090053
Reply to reviews
Ive finally checked out after standing I line for20mins at concord mills Ross. There was ONLY 1 cashier worth a live of 12+ people. Tim was called to the front but said he was only there to interview. After 3customers made complaints to him2 females appeared out the...
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Anonymous
Ann

So..your complaint is that their work made you late for your work? Maybe learn some time management? Or since youre such an expert in customer service offer to help. They were...

Anonymous
Former employee

Ross doesn't keep stock of people in the back waiting to hop on registers I was lucky if i had 1 backup and the manger aren't supposed to hop on whenever if "cooperate" walks ...

2.4
#1088469
Reply to reviews

Ross Dress For Less - Better management

Ross Dress For Less
#1130376
1.0
Details
Store manager had made fun of a coworker that has a disability and another coworker for being ***.a sales manager stashed clearance in the stock room saying f the customers.
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Ross Dress For Less - I mad

Ross Dress For Less
#1127114
2.2
Details
Yes they didn't want to help
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Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Value for money
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Ross Dress For Less - Not good

Ross Dress For Less
#1126380
1.0
Details
Long lines no cashiers rude manager.went back twice to buy shoes. Lines too long couldnt wait. They wouldnt hold the shoes overnight even though store is grossly short staffed and merch is a mess.wont be back.you gey what you pay for
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Customer service
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Ross Dress For Less - Return

Ross Dress For Less
#1126230
1.0
Details
My wife paid for a blanket using her debit card. They took the money from our checking account and because I don't have her card they won't give me cash back. I spent over 200.00 dollars at that store. Never again
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Advertised vs Delivered
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I called the Ross location at Anaheim plaza at approximately 7:50 pm . 1 714 635=9380. I called and a woman just says "Ross" in a very heavy spanish accent. I continue to ask her if I could please get help in having them (the store) check on a pair of shoes for me. She...
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Anonymous
Ann

Yeah, we dont do that. There ismt someone waiting by the phones for someone to go pixk up something for someone to lazy to do it themself. Also, ylu cant hold overnight, so th...

Anonymous
Jdkk

Dumb customers

2.3
#1083362
Reply to reviews
The dress shirts were almost empty. Which is fine. I asked the manager Charlotte when more merchandise would come in. In a short answer she said " We get merchandise daily." And that was it. A better way to handle the situation would have been to say. I am sorry for...
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Anonymous
Anonymous

Ross is a hit or miss store, you just have to come back and look for items. it isn't a high end retailer, they don't run out of a certain item, write it down and then send it...

Anonymous
Anonymous

Since you are this unhappy about the situation, then send a letter to their Corporate Headquarters.Do you really think that any company employee will give your their personal ...

#1079606
Reply to reviews
7/25/17 @ 9:30 pm I went to Ross in kietzke branch Reno Nevada I entered the store and the lady at the counter told me to go on line at the return and exchange. So I was there standing and waited to be called, I was so *** because she never entertained me untill i...
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Anonymous
Anonymous

A lot of the stores have gotten rid of the return line because of this reason. Customers purchasing where frustrated with those jumping in the return line and going before th...

#1079418
Reply to reviews
Tried to exchange a *** rug for 39.99 and get a foam rug same price. The manager Brenda told me I will lose my seniors discount because today is Wed. This store and all of there managers give there customers a hard time. Although there is nothing on the receipt that...
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Anonymous
Anonymous

Senior discount is on Tuesday, it's not written because it's common sense. if you bring an item back and exchange it on any other day but Tuesday the senior discount can not b...

3.1
#1073396
Reply to reviews
I sent the the following to Christopher Bice, Area Manager 7.10.2017 I need your help. Just this evening I attempted to return a few items. There were four items but an incident occurred and I only showed 2, before I left the store. I spoke with assoc 504718, the...
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Anonymous
Anonymous

And how were you disrespected? They have policies to follow , it sounds to me like you were. Wing disrespectful to the employees you entitle piece of garbage.

2.8
#1073229
Reply to reviews
I went to Ross in Five Star Blvd , Roseville. The lady assisting the fitting rooms was super rude and the store manager as well. When we went to try on some clothes, one of them didn't have a hanger and when she asked for the hanger, I said i don't have it, her...
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Anonymous
Anonymous

I am sure that the sign outside of the fitting room says "upon exit all clothes must be hung and recounted" so yes, you should place your items back on the hanger it came with...

1.0
I didn't like
  • Dirty looks and poor treatment
  • Unprofessionalism of management and hiring staff
  • Rude fitting room personnel and store manager
#1071238
Reply to reviews
Can the owner/CEO/Marketing Person or whomever this needs to be directed too, can someone please come up with a way a better way to put price tags inside of your shoes it is so hard to scrub out that sticky stuff you guys use for those shoes and I know someone is smart...
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Product
#1069782
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