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Ross Dress For Less - Defect merchandise

I purchased a pair of boots and the first day i wore them the zipper broke. I attempted to exchange them with my receipt and I was told too bad even though they are broke. Idont have the money to buy a new pair and I dont want to shop at the store anymore because of the way i way i was treated and am afraid of service in the future. I would like to have another pair of boots without the manufacturing defect. One of the clark noots is fine.
Company wrote 0 public responses to the review from 23 hours ago.
#1426027
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Ross Dress For Less - Bad customer service experience

Upon arriving at the store at 7:57 the store did not open and till 10 minutes after 8. After asking V manager why it took so long to open, the manager in for me to just wait no explanation given and she was very very rude. After picking out my item and taken it to the register I had to wait an additional 10 minutes before and associate came to the register to cash my transaction. I explain to the manager that I was pressed for time and need it for someone to come to the register and finish my transaction faster. The manager told me I could leave. Although I continue to poaches my item, the manager was still extremely rude. Stating that I do not rush them, because they are employed by Ross, and not by I.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 23 hours ago.
1.0
Details
Advertised vs Delivered
Customer service
Staff
#1426019
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Ross Dress For Less - Someone used my credit card

I live in north carolina and someone used my card in califorinia
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 14.
#1423882
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Weird as this may sound, I've never tried on clothes in a Ross. Today was my first and last! I had my 2 items and walked to the fitting room. Walked in, tried on my items and left . The items did not work for me and not knowing walked out leaving the clothes in the...
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Company wrote 0 private or public responses to the review from Dec 12.
Anonymous
Anonymous

So what solution do you want Ross Dress for Less to propose since you stated this... Preferred solution: Let the company propose a solution

I didn't like
  • Service
#1422242
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Terribly rude cashier's. Poor perception of people age. They ask my daughter if she was in the senior citizen discount Club !!!! They don't care how these things are hurtful to their business. We will never go back. It would be different if she was 70 with grey hair it...
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Company wrote 0 private or public responses to the review from Dec 12.
2.4
#1421605
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Ross Dress For Less - Rude policies ?????

Terribly rude cashier's. Poor perception of people age. They ask my 30 year old daughter if she was in the senior citizen discount Club !!!! They don't care how these things are hurtful to their business. We will never go back. It would be different if she was 70 with grey hair it would have been a welcomed question. This cashier was obviously being mean and catty !!! Terrible customer service.
Company wrote 0 private or public responses to the review from Dec 12.
2.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1421592
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Ross Dress For Less - New hire that cant access employee portal

My account is locked out and I cant access the new hire paperwork that i need to fill out before I start working.
Company wrote 0 public responses to the review from Dec 11.
#1420729
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I love shopping here the prices are great however today the employee at the fitting room was very rude. When I had to take my daughter to the restroom she told me I wasnt to take merchandise in the restrooms. Ok fine as most retailers this is policy and I respect that...
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Company wrote 0 private or public responses to the review from Dec 10.
3.5
#1420282
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Waiting for response, the phone call was dropped
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 06.
Anonymous
Anonymous

This complaint is very vague, why don't you expand the explanation. Probably a good 1000 people call a district manager across the country a day. Just saying you tried to get ...

#1416927
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Contact Ross Dress For Less

Mailing Address:
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
United States
Phone:
(925) 965-4000
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Ross Dress For Less - I did not like the internet calling

I've been trying to make a report I can't I need to be called on a regular line the internet calling is cutting off cuz I only get half of what I have to say to the customer service and then I get cut off I need customer service to call me thank
Customer made 4 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 06.
#1416779
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