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Item is not accepted for return

Ross Dress For Less - Item is not accepted for return
I bought a suitcase 3 days ago. The store wouldnt accept is saying that it has been used. However, I never used it. Its been only 3 days I purchased it. Taguhi
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ID
#3952292 Review #3952292 is a subjective opinion of poster.
Location
Glendale, California
Preferred solution
Full refund

No response to my complain, disorganized, no variety

My details were already provided in my first email. As of today I didnt receive any contact from Ross excusing their mistake.

User's recommendation: Don’t go.

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ID
#4154943 Review #4154943 is a subjective opinion of poster.
Location
Kennesaw, Georgia

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Verified Reviewer

Assistant manager refused to let me exchange some pants I had bought the week before on October 30 2022

I told the assistant manager that I had not worn the pants He told me I can take the pants to another store and maybe they would let me exchange them but that he in fact would not let me exchange them I found him to be obnoxious , disrespectful and I am sure racist I am a black American at the age of 62 and have never met someone who treated me like a criminal at Ross before I have never been so embarrassed The whole incident was upsetting

User's recommendation: Not to shop at this store at located on 1543 stout street in Denver colorado.

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ID
#4140734 Review #4140734 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$20

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Verified Reviewer

Complain for employee