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I shop at Ross and Marshalls religiously. I have never had an issue with customer service or the materials that I have bought before.

Recently, I purchased a pair of shoes at Ross that was located in Macon. I brought them home for my husband to try on, unfortunately they did not fit him.

I tried to return them less than a week later and the store clerk as well as manager at Ross would not except my return. The only thing that he did to the shoes was try them on and the representatives said that they were worn outside which did not happen in our possession.

Reason of review: Return, Exchange or Cancellation Policy.

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If a foot went inside the shoe outside the store, it is considered worn and unreturnable. Basic knowledge

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