Ross Dress For Less
Reviews and Complaints
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Verified Reviewer | Miami, FloridaNeed copy paystub for 2020 and 2021
Customer service was very poor and he had a nasty disposition
- Great merchandise and prices
- Long lines and bad customer service
Preferred solution: Customer service with a smile not attitude and treated like a valued customer.
User's recommendation: I will always shop with Ross but not this location
Human Resources
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Verified Reviewer | Portland, OregonPower tripping ***
Preferred solution: Them to stop making people wait
User's recommendation: Don't go there
Complaint about associate
Never heard from them. I am unsurprised as their reviews says all anyone needs to know about them.
The checker Informed me that the one pair of shoes was not $25 as the sticker stated. They were $35 because some customers change price tags. I said Ok, but that is the only sticker on there. She looked at me and completely became unhinged.
She was screaming at me saying she wasnt blaming me for the wrong sticker (I didnt think she was). She kept at me saying I had an attitude and needed to knock it off and so much more. I was shaking and asked her to please just continue checking me out. She called the stock person up who heard the way she was speaking at me and the checker next to her was staring at her wide-eyed.
No one knew what her anger was for, but i told her I wanted to file a complaint for her behavior. It was unbelievable and Ive never in life had a salesperson speak to me this way. I did say the scene was very ghetto, which in hindsight was reactive, but it was a very low class situation that would never happen in other stores. She lost her mind once again and threatened to bring her manager up who would take care of me, for sure.
I ended up leaving my cart full of items and she said good you should leave. It was all extremely confusing and very upsetting. I left crying not even knowing what happened and why.
I have shopped at Ross for many years and will never return to that store. I truly feel as though my safety would be in danger.
- Inexpensive quality products
- Extreme low grade customer service
Preferred solution: That associate should NOT be working in customer service.
User's recommendation: Do not shop at Butler Plaza Ross in Gainesville, Fl
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Verified Buyer | Santee, CaliforniaRude cashier
Was the cashier Rude or was the cashier racist?
Maybe this city does live up to its nickname Klantee
I just moved here, my mum is visiting for the first time.
We came to this Santee town center location to buy her a bathrobe and a bath mat.
It is Tuesday so mum showed her ID for the senior discount.
The cashier refused to give her discount because I tried to pay with my credit card.
I explained to the cashier that mum is retired on a limited income, and in Asian culture, children always pay for the patents.
I went to my car to get cash.
When I came back, the cashier refused to take my money, repeated that mum has to pay.
I handed mum the cash, the cashier still refused to paid, said it has to be mums own money
Mum was embarrassed, just wanted to get out of the store, she took out a $25 from her own pocket and finally we were able to get the daily essentials for her
The $25 cash was all she had left for the month how could you ROSS allow your cashier do that to a senior?
ROSS, you offer senior discount because you know their income is limited, why would you make it so difficult for children to pay for their senior parents?
Isnt it contradict your good intention?
User's recommendation: Don’t offer senior discount if you are going to make it so difficult for them
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Verified Reviewer | Robinson, PennsylvaniaStickers on shoes
Dear Ross Dress For Less,
I finally got my teenage daughter to agree to go shopping at Ross to save money. She picked out some shoes.
She was actually happy so that made me happy.
When we got home, she noticed the sticker price tags and shoe size sticker on the inside of the shoes.
She started picking at the sticker, trying to remove them so slowly as not to tear them into pieces. No luck. She has now spent over an hr trying to remove these stickers .. they look a mess.
Shes upset because instead of looking like brand new shoes, they now look 2 yrs old. What a horrible mess to brand new shoes.
Why put stickers on the inside of the shoe which the consumer would like to remove.
Would you walk around in shoes with price sticker tags inside? So every time u take them off and put them on, u see a sticky mess?
This is so upsetting.
- Great bargains
Preferred solution: Stop putting stickers in shoes
User's recommendation: Check for stickers inside shoes
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Verified Reviewer | San Bernardino, CaliforniaInjury at store 1435
Preferred solution: A gift card would be nice
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Verified ReviewerPossible religion discrimination by Ross employee
Ross at Rockville Pike, MD. The assistant manager (the lady who looks like in her 40s) did not want to give my sister (an employee at Ross) the employee discount.
We have been to other Ross' and we have also been to this Ross where they will manually apply the employee discount even if you don't have your employee ID. But for some reason, this lady who said she was like an assistant manager, said that she cannot manually put in my sisters employee ID because she needs to bring the physical ID instead. At this specific Ross, they have applied my sisters employee ID manually, even without the physical ID. However, this specific lady said that she cannot manually put my sisters ID in for her.
My sister is a Muslim (visibly)and I hope this was not discrimination but I will complain that it may have been. I have left a review on Yelp and will continue to make complaints because this may have been discrimination. She also had an attitude while we were at the check out.
I would not come here... do better Ross.
Preferred solution: Apology
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Verified Reviewer | Houston, TexasEmployee complaint
Preferred solution: Price reduction
User's recommendation: To give great customer service.
Terrible service
- Bad service
Preferred solution: Correct price
User's recommendation: Don't go in not worth your time
Would not sell to me for the lowest price marked
User's recommendation: Don't do it waste of time
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Verified ReviewerJust checking on the policy
Preferred solution: Nothing. Just want to know the policy. I am new to Ross
Return can I return the product with the tags off of it
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Verified Buyer | Pompano Beach, FloridaComplain about Associate
The associate since the start had an attitude apparently he didn't like it that i returned around 10 items. He was looking at me and the bag of items with such a face and the way he was talking to me was rude and unprofessional.
He did not scanned a belt that didn't have a price, but he passed on the side of other scanned items. I told him you did not scanned the belt, he knew what he did, so he responded it doesn't have a price and what's the price. I said i don't know, so he said if i dont know he can't not find it there was too many items on the ticket. He then asked his manager to help, managertold him to look on the ticket, he was annoyed to look on the ticket and was complaining that he will never find it.
Finally he found it but did not tell me the price, i asked him the price and he responded with an attitude. When he gave back the money was in 100 bills, i asked if he can give smaller bills and he said NO again with an attitude. I asked manager to assist me because i didn't like it the attitude of the associate, the manager asked him what's the problem, associate said was the 100 dollars bills...management told him to give smaller bills. I told him it's not just that but in general the way he is treating me.
To please can finish the transaction instead of him? Management answer the Associate didn't finish yet and start living the place, i asked then what's the associate name, manager told me " My name is Michael" I told him not your name but the associate. He said again My name is Michael general manager and left.
Then associate called the next person i was still counting the money, he start talking and laughing about me with the next person.
I will never return to this store and if i find another store to buy whatever i buy in Ross i will.
I expended for years a lot of money for this company for my family in my country. But this people treat you this wayNever there's no respect anymore outhere.
User's recommendation: Don't go therr
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Thanks for the info!
I have every right to be subjective but we have to consider that discrimination MAY have happened.
Follow the rules or stay home. Also, let your sister fight her own battles. What a poor employee she must be to not follow policy.
What rules.. do not talk about Ross employee rules if you don’t even work at Ross yourself… my sister is an EMPLOYEE at Ross, therefore she KNOWS the rules and KNOWS you can manually put in the employee ID. Sooo whoever you are, please don’t comment just to comment, thanks