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This is my second time I've been Ross and Riverstone Parkway and the last 2 months. I thought it was just a bad experience once but no it happened again today. We have a so-called manager here in the store her name is Amber Mac. I was purchasing and had quite a few...
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Anonymous
Anonymous

OP:Exactly how much of a discount did you want from Amber Mac?

2.8
I didn't like
  • Received no apology
  • Poor customer service
  • Explained already
#1119100
Reply to reviews
Today I brought my pant to return to Ross at 1219 N Fry Rd, Katy, TX 77450 without a receipt, I paid $26.99. The lady at customer service give me a refund only $15.99 on Ross card (I paid cash before) and said that Walmart and Home Depot do the same (it's not correct...
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Anonymous
Anonymous

With your receipt within 30 days of purchase you will get the amount you paid back in the way you paid (debit, credit or cash). Without your receipt you will be offered a stor...

#1117504
Reply to reviews
I purchased my son a pair of Nike Air shoes for $45 along with several other things adding up to over $100 and 2 days later I had to return them unfortunately and thats when the worst experience ive ever had at Ross begun. I know when you use a credit/debit card that...
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Anonymous
Former employee

First of all she shouldn't have given you cash back for a Visa card because that is Against policy she could have gotten fired. second of all she she couldn't open her draw to...

3.0
Product
#1116446
Reply to reviews

Ross Dress For Less - Rude SM at Concord Ross

Ross Dress For Less
#1134658
I'm a frequent shopper at the Concord location and I must say it's by far the worst I have seen. The store manager is rude and so disrespectful I believe his name is Robert. He should not be allowed to treat his associates any kind of way, he is a leader and should conduct his self as such.
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Ross Dress For Less - No answer

Ross Dress For Less
#1133692
There was no answer and I need to file a complaint
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Ross Dress For Less - Exchange of a merchandise

Ross Dress For Less
#1132467
I am returning the luggage that I bought from Ross and exchanged to a bigger luggage. The manager of Ross in waikiki Hi was so rude, unetiquette, with demeaning words. I will never shop at Ross again. I am just a visitor here but the manager treat me like a criminal.
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Ross Dress For Less - Problem with my account

Ross Dress For Less
#1131430
I have a problem with my account is loocked can i help me please?
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I was shopping at Ross and was harassed by one of your staff members and then injured by them and when I spoke to management they did nothing except roll their eyes and I want to speak to somebody immediately about it I shop there every payday which is every week I...
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Anonymous
Anonymous

Besides the horrible grammar, what exactly happened?

Anonymous
Anonymous

Wall of text.

3.4
#1113038
Reply to reviews
It is company-wide policy that if you call a store with their sku (or inventory) number for an item you found at another ROSS store in order to buy more of the same, the employees are under strict instructions NOT TO HELP YOU IN ANY WAY OVER THE PHONE by checking the...
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Anonymous
former employee

Ross usually don't have a sales floor associate unless they know it will be a really busy day like a Saturday and even then that person ob is to also be back cashier for when...

onecustomer
onecustomer

I tried asking if I could call back in a few hours if they were busy at the time of my call and I was told that under no circumstances are they to check racks for specific ite...

3.5
Greenfield, Wisconsin
I liked
  • Low prices
#1110024
Reply to reviews
They made an announcement at 10:54pm to come to the front but my friend was trying on some pants as per Carl the manager told her she could... We decided on clothes and started walking to the front and when we got there the said the registers were closed we were the...
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Anonymous
Ann

Maybe you should have listened to the announcement. They arent slave, and have lives outside of work. Would love to come to your job(if you have one) and keep you past closing...

Anonymous
Anonymous

you always have to give customer service no matter what.

#1106380
Reply to reviews
Terrible Customer Service-Ross Dress for Less Manager
I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date. I attempted to put on one of the shirts on Sept 20, but was unsuccessful due to the fact that it came apart as soon as I put it...
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Anonymous
Ann

Laughing out loud. Everything at ross has a small defect. Thats why its there. Because other stores couldnt sell it. You get a bargain for something that would normally be twi...

Anonymous
Anonymous

It's Ross

Product
#1105705
Reply to reviews
I shop at Ross and Marshalls religiously. I have never had an issue with customer service or the materials that I have bought before. Recently, I purchased a pair of shoes at Ross that was located in Macon. I brought them home for my husband to try on, unfortunately...
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Anonymous
Ann

If a foot went inside the shoe outside the store, it is considered worn and unreturnable. Basic knowledge

#1105434
Reply to reviews
The line at the register was so long. I had a special occasion saturday night and i had the clothes picked specially for the occasion. There was a customer service and two registers. A woman walking around with a vest on ignoring my complaint. She heard and watched me...
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Anonymous
Former Employee

The women was probably a manger and if they are on register when corporate walks in that's a write up so either stand in line and wait or shop at another store.

Anonymous
Anonymous

You poor creature! How do you survive in this world? I mean why would anyone expect you to manage your time? Seriously stfu! I mean really, your feelings? YOU are the one who ...

3.0
#1104945
Reply to reviews
I visited the Ross store #0662, on City Line Avenue in Philadelphia Pa. on 9/16/2017 at 9:37am. Thus, this is a store I shop in quite often, and never had to endure such unprofessional, lack of customer service behavior from an individual; who clearly does not have the...
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Anonymous
Ann

Read the sign in front of your face when you entered. Clearly says to place ALL items upon entering and exiting. "Moreover", we dont care about your complaint-ross

Anonymous
GETITTOGETHER

I get that you are trying to sound intelligent but you do not. You sound like someone with an extremely low IQ (not from a developmental issue but from lifestyle,) and are thr...

#1101653
Reply to reviews