Fernanja H

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Verified Reviewer
| map-marker Jacksonville, Florida

Angry

Ross Dress For Less - Angry
Ive been waiting for my check since January and havent gotten anything they keep saying its mailed and I never get it
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Loss:
$362

Preferred solution: Full refund

Keith Hfc

I am trying to get a receipt copy for an item...

I am trying to get a receipt copy for an item which Royal Rasoi to remove the CERT through security tag from
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Brian F Dhs

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Verified Reviewer
| map-marker Phoenix, Arizona

Policy

Someone needs to drop these charges and fix this policy.

I went into the store to return items I bought a week before from the store. They cost $25.

They offered me $4. They said without a receipt we have to give you the lowest amount. So I showed them the transaction on my phone. The rep called the manager.

The manager tried walking her through the transaction to find it. The rep couldn't figure it out. Marie admitted this to me. So they said they only could give me $4.

I bought these from the store a week ago. Still brand new with transaction from bank. I was so annoyed I went and got $23 worth of stuff. I left my items and said just exchange them out.

You have the transaction number. Now I'm getting charged with stealing. I would never steal from anyone. They were actually stealing from me.

If they do this to me then they do this to thousands of people. It isn't right. I was wrong walking out of the store. I wasn't taking $4 for items I bought a week before.

Now I have to go to court on 5/15.

They will charge me. I don't break laws.

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User's recommendation: Don't shop there

3 comments
Guest

Almost every retail store has this policy. If return without receipt they will only give you the lowest price of the last 30(or 60 or 90) days. Your bank info just shows a total, not item specific details.

Brian F Dhs
reply icon Replying to comment of Guest-2334373

When you give them a bank statement they can look it up. Not hard for a business to do the right thing.

Marshall doesn't have this policy. Only place I know that does.

Nobody would take $4 for $25. .

Guest
reply icon Replying to comment of Guest-2334373

Good thing it's 2023 and they could look up the transaction. I just bought them a week earlier from the store.

One of the items I've never seen for less then $19. Marshalls and Walmart don't do this. They will scan your card or look up transaction. Marshalls will even look it up by your number.

They will give you $4 for $25. They're stealing from us. I understand a lot of people steal.

proved I bought the items from the store with transaction number. Easy to look up.

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Millard Jkk
map-marker Desoto, Texas

Complaint about manager at Cedar Hill,Texas

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Never reached back out to me about my items that their cashier put up until I returned with my ID. This location at Cedar Hill,Texas they are liars and procrastinate.Will never do business at this locations. That considered as stealing when u take something from someone then claim like don't know.
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User's recommendation: Don't stop here

Maria D Ydq

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| map-marker Orlando, Florida

Terrible customer service

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Ross Dress For Less - Terrible customer service
Ross Dress For Less - Terrible customer service - Image 2
Terrible person , gave no explanation did not give anything to help and was super rude with the whole encounter to then talk to another customer during the visit. I work in the restaurant industry and this is absolutely ridiculous and I am never one to complain espeizslly somewhere I shop often and spend a lot of money at.
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Loss:
$40

Preferred solution: Full refund

Farouk Sgc
map-marker Nixa, Missouri

Unprofessional store managers

Lisa in fenton store had my daughter clock out 30min early and wouldn't let her leave at close...then said she could whip her mom's ***
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Anonymous
map-marker Stuart, Florida

No dressing rooms open at all

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I arrived at the Stuart,fl Ross store at 10 am spent 40 minutes shopping and gathering many items to try on. I said 2 times to a sales associate that the rooms were locked down the sign said to use the front rooms again she ran me back to the back of the store. Finally I ask what could be done to try on these clothes her unbelievable response in an extremely rude tone was not her problem. I laid my stuff down and left. Ridiculous it was an extreme case of racial profiling because Im an older Caucasian woman she screamed at me and was beyond demeaning!!! Something must be done. Never again
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Anonymous
map-marker Arlington, Virginia

Return was not processed correctly

No further action restored. Issue resolved after contacting CS. Managers and staff should be better trained. Thank you!
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User's recommendation: If your return isn’t processed correctly, speak up.

Linda C Rrd

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Verified Reviewer
| map-marker Las Vegas, Nevada

Ross was a mess and out of stock

Ross Dress For Less - Ross was a mess and out of stock
Ross Dress For Less - Ross was a mess and out of stock - Image 2
Ross Dress For Less - Ross was a mess and out of stock - Image 3
Ross Dress For Less - Ross was a mess and out of stock - Image 4
Empty shoe racks, ripped and stained clothes hanging when I went into Ross. I have pictures too. Very disappointing. I thought I was in a second hand store! Ross replied saying that they would contact management regarding this store.
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Shashi T Stw

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Verified Buyer
| map-marker Norfolk, Virginia

Poor store as well as customer service

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Ross Dress For Less - Poor store as well as customer service
Making a return for one item where the employees placed wrong tag. Second item had small stain when we had nothing to do with it.
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User's recommendation: Do not shop at this location. Store no0233. at seven corners Virginia

Luis G Yvc

Queja

Necesito hablar con un representante por teléfono porfavor es sobre el comportamiento de un manejador
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Preferred solution: Apology

Janvier C

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Pay check issue

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Hello Janvier Cooper I changed my bank check account number just before my check on February 17th. I knew that i wouldn't get it right away. So im asking what happens now? We'll get paid on March 3rd. Will i see a check for last pay period and this one? Like to get my money. Thank you J.Cooper
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Preferred solution: This is about a paycheck.

Jazilyn Vte

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| map-marker Riverside, California

So far I am very happy I’m not really OK with that no perfume return if it’s within a reasonable amount of time like a few days only but I guess it’s because other patrons abuse that return however wh

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Ross Dress For Less - So far I am very happy I’m not really OK with that no perfume return if...

When I tried to take it back the manager said nope so sorry you dont take Griffin back and I said well its only been two days and she says call corporate because we cant take it back so I did call corporate and guess what I got to get a refund however they told me to call corporate I guess as well and let me tell you a little bit about guess perfume They do not do anything for their perfume if it wasnt purchased online. Even if it was at Ross so Im not very impressed with the company of guess. All they said was 15% off if you order online Im not gonna order online because Im not gonna order any more perfume without smelling it first

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User's recommendation: I recommend going to another store smelling perfume and then going to Ross

Ashlie P Smy

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Verified Reviewer
| map-marker Clovis, California

Complaint

I am requesting for this email to be sent to the appropriate department. There was a situation yesterday, February 5th around 9:38 a.m.

when I went to the Ross that is located on Shaw avenue in Clovis, California. One of the employees insinuated I was shoplifting and notified lost prevention. After showing him my purse I was very embarrassed and had said that I have been incarcerated most of my life and I would never jeopardize going back for stealing. He then said that people that go to prison are stupid.

I then raised my voice and got very angry. That is when the manager came out and asked me what was going on. I tried to explain to her that I was being accused of shoplifting and that the last prevention employee just called me stupid and he said that he was going to go to my place of employment and talk to my manager because I was talking to his manager and I was in my work attire still. He then kept making comments saying that there's no way that I could be a manager at my workplace and he's also said that he knew as soon as I walked in that I was up to no good.

This is a case of discrimination. The manager heard him say everything that he was saying and did nothing about it.

I am requesting a copy of the video footage to show proof that I was being discriminated against and also to show how I was treated. If they treated me this way then they have treated and will treat others this way. Something needs to be done right in regards to this please.

Needless to save, I ran out in tears and I have been thinking about it non-stop since yesterday.

I just cannot believe that I was treated that way. My phone number is 559-981-****. The best way to contact me would be through email since my work hours very. I will be waiting for a response.

Thank you. Have a nice day.

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Cons:
  • Customer service

Preferred solution: Investigated

1 comment
Hadi Wlf

It only is fair, you are complaining to his manager so he should complain to yours.

Edna Z Idd

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Verified Reviewer
| map-marker Poway, California

Need help to review the cameras for stolen/lose property

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December 13, 2022 at approximately 10:30 pm. I went to Ross at Poway and unfortunately my bracelet got stuck in one of the sweaters that I was trying on the floor and I dropped it.

At that time there was one employee and myself at the store only. I went home and later I realized that my bracelet was gone so I went back to the store. When I came back, the bracelet was gone. I have asked many times for help.

The other managers told me that only Anguie, the manager could look at the cámaras, but nobody told me that they cannot do that. They only do it if its something for their or their own benefit according to Anguie.

The manager refuses to help and she said unfortunately you lost it and thats the bad news. I want to make sure that your employee did not take my bracelet.

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Pros:
  • Affordable prices
Cons:
  • No costumer service at all

Preferred solution: Someone to review the cameras at Ross Poway on December 13 between 10:00-10:30 pm and see if the employee took my gold bracket with my name on it.

2 comments
Myles Hdg

You cannot just accuse someone of theft without proof. Great way to get sued.

Guest

File a police report. The police have a better chance of viewing the cameras.

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