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I visited the Ross store #0662, on City Line Avenue in Philadelphia Pa. on 9/16/2017 at 9:37am. Thus, this is a store I shop in quite often, and never had to endure such unprofessional, lack of customer service behavior from an individual; who clearly does not have the...
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#1101653
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After standing in line for over 12 minutes in a line of more than 8 watching employees huddles up chatting, I finally got to register 7 (Alice) around 12:00 pm August 24,2017 I had a jacket that I saw multiple of hanging alone, she informed that it was a set and she...
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Anonymous
Anonymous

Did you ask to speak the the manager on duty?That is something you could have done.

3.8
I didn't like
  • Kissimmee location at the the loop
  • Received no apology
  • Poor customer service
#1091715
Reply to reviews
Julia the manager of your Parkville MD location is very rude and unprofessional. She speaks to customers as if they are children. She even went to the extent of putting her hand in my face today. This is unacceptable and if this behavior is tolerated from your...
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Anonymous
Anonymous

I mean, what did you do/say to her? seems one sided. they are human after all.

3.6
#1090053
Reply to reviews

Ross Dress For Less - How can some one run a store as a manger n isn't here on tim

Ross Dress For Less
#1100606
Ive been sitting outside ross shopping store for the last 30mins they saybthey opens at 830 am but there is even employees sitting waiting to come to work but the store manger isnt no where here on time someone needs to be fired asap
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Ross Dress For Less - Unacceptable Customer Service

Ross Dress For Less
#1096153
Me and my daughter were treated unfairly. We came to the store looking for a swim suit for her and was treated differently.
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Ross Dress For Less - Horrible

Ross Dress For Less
#1089488
I had horrible customer service. I was told that because i was a "woman" i could not enter the mens change room. She was extremely rude. And i know they cant discriminate and kudge by appearances. I will not be returning.
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Ross Dress For Less - Very long lines and only 2 cashiers!

Ross Dress For Less
#1086473
1.0
Details
I asked both the loss prevention and cashier if there was help and she said no. This is a big issue with Rosss!
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Diversity of Products or Services
Ive finally checked out after standing I line for20mins at concord mills Ross. There was ONLY 1 cashier worth a live of 12+ people. Tim was called to the front but said he was only there to interview. After 3customers made complaints to him2 females appeared out the...
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Anonymous
Anonymous

There was ONLY 1 cashier worth a live of 12+ people....What the heck does that mean?I was on my lunch break and returned to work late...Why did you not go after work or when y...

2.4
#1088469
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I called the Ross location at Anaheim plaza at approximately 7:50 pm . 1 714 635=9380. I called and a woman just says "Ross" in a very heavy spanish accent. I continue to ask her if I could please get help in having them (the store) check on a pair of shoes for me. She...
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Anonymous
Jdkk

Dumb customers

Anonymous
Anonymous

I work at this specific store and we were all laughing at your frustration once you hung up haha

2.3
#1083362
Reply to reviews
The dress shirts were almost empty. Which is fine. I asked the manager Charlotte when more merchandise would come in. In a short answer she said " We get merchandise daily." And that was it. A better way to handle the situation would have been to say. I am sorry for...
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Anonymous
Anonymous

Ross is a hit or miss store, you just have to come back and look for items. it isn't a high end retailer, they don't run out of a certain item, write it down and then send it...

Anonymous
Anonymous

Since you are this unhappy about the situation, then send a letter to their Corporate Headquarters.Do you really think that any company employee will give your their personal ...

#1079606
Reply to reviews
7/25/17 @ 9:30 pm I went to Ross in kietzke branch Reno Nevada I entered the store and the lady at the counter told me to go on line at the return and exchange. So I was there standing and waited to be called, I was so *** because she never entertained me untill i...
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Anonymous
Anonymous

A lot of the stores have gotten rid of the return line because of this reason. Customers purchasing where frustrated with those jumping in the return line and going before th...

#1079418
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Tried to exchange a *** rug for 39.99 and get a foam rug same price. The manager Brenda told me I will lose my seniors discount because today is Wed. This store and all of there managers give there customers a hard time. Although there is nothing on the receipt that...
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Anonymous
Anonymous

Senior discount is on Tuesday, it's not written because it's common sense. if you bring an item back and exchange it on any other day but Tuesday the senior discount can not b...

3.1
#1073396
Reply to reviews
I sent the the following to Christopher Bice, Area Manager 7.10.2017 I need your help. Just this evening I attempted to return a few items. There were four items but an incident occurred and I only showed 2, before I left the store. I spoke with assoc 504718, the...
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Anonymous
Anonymous

And how were you disrespected? They have policies to follow , it sounds to me like you were. Wing disrespectful to the employees you entitle piece of garbage.

2.8
#1073229
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I went to Ross in Five Star Blvd , Roseville. The lady assisting the fitting rooms was super rude and the store manager as well. When we went to try on some clothes, one of them didn't have a hanger and when she asked for the hanger, I said i don't have it, her...
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Anonymous
Anonymous

I am sure that the sign outside of the fitting room says "upon exit all clothes must be hung and recounted" so yes, you should place your items back on the hanger it came with...

1.0
I didn't like
  • Dirty looks and poor treatment
  • Rude fitting room personnel and store manager
  • Unprofessionalism of management and hiring staff
#1071238
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