Ross Dress For Less Phone Numbers and Emails

Toll-Free Number:

  • (800) 335-1115

General Information:

  • (925) 965-4400

Stores:

  • (316) 788-1332
    1800 N Rock Road Derby, KS 67037
  • (785) 827-3959
    2259 S. 9th Street Salina, KS 67401-7313
  • (316) 721-5408
    2441 N. Maize Road, Suite 901 Wichita, KS 67205
  • (316) 630-0386
    2740 N. Greenwich Ct Wichita, KS 67226
  • (580) 237-2966
    610 S Cleveland St. Enid, OK 73703
  • (316) 946-5618
    6920 West Kellogg Wichita, KS 67209
  • (316) 618-8353
    8021 East Kellogg Wichita, KS 67207

Ross Dress For Less Email:

Customer Service
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How to Contact Ross Dress For Less Customer Service?

Most Popular Number:

(800) 335-1115
Total calls: 1 162 Issues resolved: 51 Last call: Mar 25, 2024

What Is the Ross Dress For Less Phone Number?

The toll-free Ross Dress For Less customer service phone number is 800 335 1115.
Call it to get information about the price, styles, colors, items or trouble accessing the website. To get general data about the specific services, return policy or other questions about the company, call 925 965 4400.
There is also the possibility to reach the stores using the support number. For instance, the store located at 1800 N Rock Road Derby, KS 67037 has the number 316 788 1332. The Ross Dress For Less contact team from the store at 2259 S. 9th Street Salina, KS 67401-7313 can be reached at 785 827 3959.

What Is the Ross Dress For Less Corporate Office Address?

The corporate office of the company is located at Ross Stores, Inc., 5130 Hacienda Drive Dublin, California 94568, United States. The Ross Dress For Less address can be found on the official website. Click Store Locator, and the page to enter the ZIP code will appear on the screen. Write the ZIP code of your location and the system will offer the nearest store address altogether with the local Ross Dress For Less customer telephone number.

What Are the Ross Dress For Less Business Hours?

The business hours of the customer care department are Monday through Thursday from 8:30 a.m. to 10:30 p.m. ET and Friday through Saturday from 8 a.m. to 10:30 p.m.ET. On Sundays, the specialists work from 8:30 a.m. to 10 p.m. ET. The Ross Dress For Less live chat works 24/7, which allows clients to get assistance from the chatbot all day round. The requests sent by the Ross Dress For Less email are considered during working hours.

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Contact Information

Ross Dress For Less Website:

Ross Dress For Less Help Center:

Corporate Office Address:

Ross Stores, Inc.
5130 Hacienda Drive
Dublin , California 94568
United States

Other Info (opening hours):

Other Location:

110 E 9th St,

Los Angeles, CA 90079


1372 Broadway,

New York, NY 10018


80 Blanchard Rd,

Burlington, MA 01803

More contact details

Ross Dress For Less Customer Service Reviews

1.5 / 5
Poor
AGreat C
Store Fraud and lies

Hello to whomever may be concerned...
I'm not sure if this is the right place to contact but it's worth a try. Maybe just maybe if it's not, it will be forwarded to the right staff.
I am a customer of Ross stores and I have been for the last 20 plus years.

I love shopping at your stores and you all are great when it comes to customer service. This brings me to why I am concerned. I stopped by a location today in West Palm Beach Florida at the outlet mall. This is the store I choose and I usually shop at because it's convenient for me.

About three weeks ago I purchased some pants for my husband that turnt out to be too small in size. I needed to go in and replace them with a bigger size and that was my plan today. Now, I noticed the sign two weeks ago when I actually purchased the pants because it stated "Internet Down, No Returns" but i didnt have a return so i didnt think anything of it. When I walked in today I saw the sne exact sign and I said to myself, wow their Internet has been down for going on 3 weeks now.

So I decided to speak to the security person in the front who knows me and we tend to laugh and joke all the time in positive energy whenever I come in to shop. I asked him and said yes the Internet was down but he gave me a side eye. He then proceeded to say, oh well it's not really down but the managers here hate doing returns so they tell everyone to go to another Ross if they need to return. I was very shocked hearing this and I asked him was that ok for them to do, and was it considered something they could get away with n their policy.

He said "kind of" he went on to say the managers and staff always say it's up to the managers discretion and that is the policy rule that makes it ok for them to do. I was really shocked. I'm not into retail rules or work industry but I don't believe the corporate staff put that rule in the policy so that certain managers would have an excuse as to why they did not want to in fact do duties that they are required to do as managers at Ross. It seems they have forgotten the number 1 rule and that is customer service.

It's not just a position ..it's an attitude that comes with treating others the way you want to be treated. I'm not sure if anyone is aware of this situation, but I just wanted to let someone know whats going on inside of this particular Ross. A return is business period...it can turn into a positive purchase, and as said before it's business period and for managers to get together and collaborate a lie while representing this company is wild to me and very unprofessional. I hope I have not taken up too much of your time.

I will still shop with you all. Thank you again for a great store!

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Hollace Mxw
Would not sell to me for the lowest price marked
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Everyone in the store was ignoring us because we had an issue so the service was terrible I asked them for the phone number for customer service they gave me the wrong number purposely.

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How Good is Ross Dress For Less's Customer Service?

Lucero Yod
Lucero Yod
Feels Disappointed | Jan 12, 2024

Still waiting for someone to reach out to me after I spoke to customer service

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Hilda M Tct
Hilda M Tct
Feels Satisfied | Oct 11, 2023

Great. I miss understood the first question. It should have been a10. I was thinking that question was for the in store person.

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Calissa Flt
Calissa Flt
Feels Disappointed | Jul 27, 2023

Customer service was a friendly representative but so far I do not have any phone call letting me the way the issue I reported is going to be addressed

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Tyesha M Mar
Tyesha M Mar
Feels Disappointed | Jun 25, 2023

Not happy at all.

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Arthella Jym
Arthella Jym
Feels Satisfied | Jun 14, 2023

Good job

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Farouk Sgc
Farouk Sgc
Feels Satisfied | Jun 13, 2023

Customer service was good.. store manager in fenton was less than reasonable

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Summary of Ross Dress For Less Customer Service Calls

3.9K TOTAL
CALLS
02:12 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ross Dress For Less?

Staff Question:

  • I had a terrible encounter with Natalia at the Ross store very rude I'd like to file a complaint
  • “Ayer la manager de bountiful me falto el respeto me grito me dijo cosas muy feas por unas bolsas de plastico yo he sido cliente por años y quiero me hablen para explicar todo me corrio de la tienda fue muy grosera espero me hablen antes que lo suba”
  • “Complaint about manager”

Employment Question:

  • “W2”
  • “I need my w4”
  • “Need copy paystub for 2020 and 2021”

Return/ Replace Question:

  • “Return”
  • “Return question”
  • “Not returning my stuff”

Request for Information Question:

  • “Verification del estado de mi caso”
  • “I would like to know are Ross's is less open in Westland on March 4,2024”
  • “Information on the general manager when I use to work there”

Account Question:

  • “Access account”
  • “Account locked”
  • “Reset password”

Payments and Charges Question:

  • “Double charged”
  • “Charged twice”
  • “I purchased a Luggage With my debit card.. And I want to return it but I lost my receipt in my tag. It's impossible for me Take it back ..and get my refund?”

Refund Question:

  • “Refund with debit”
  • “Refund”
  • “Refund issue”

Product/ Service Question:

  • “Price sticker glue damaged shoe”
  • “Workers not working standing taking and she’s the supervisor”
  • “You guys practice racism. And when one of you all workers by the name of Gabb called me back twice and both times act as though she couldn't hear my complaint. In which is an infringement of my FIRST AMENDMENT RIGHTS!" AND YOU ALL NEED TO SHOW ACCOU”

Cards Question:

  • “About credit card”
  • “Gift card”
  • “Credit card balance”

Shipping and Delivery Question:

  • “I was rushed out of the store even though I arrived before closing”
  • “Motivo porque ya tiene dias q quiero aplicar para una tarjeta de credito y no he podido”
  • Did not get items i paid For

Website/ Application Question:

  • “I submitted 4 applications at Ross they can't seem to find it”
  • “Application”
  • “Hi..I visited the Sav,ga store on May 24th at 6:25 p.m. I truly understand the covid 19 store capacity rule. But if the store says close at 7 p.m. their was 5 customers outside to be told they were closed. Their were over 7 customers coming out the 5”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Activate debit card”
  • “I called about being wringfully terminated but was not given a call back”

Other Question:

  • “It's 930 n it's closed it's not good”
  • “I need my receipts”
  • “Sensor pins left in vest”

About

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Summary

Ross Dress for Less is a trading name of Ross Stores, Inc. It is a large chain of off price department stores. The company was founded in 1957. Its headquarters is based in Dublin, California, United States. Ross Dress for Less offers a broad range of products under the following categories: Men, Women, Kids, Shoes, and Fore Home. There is also a large stock of merchandise for pets, fitness and travel accessories. There are more than 1200 Ross Dress for Less locations in 33 US states, the District of Columbia, and Guam. Available payment options are Visa, MasterCard, American Express, Discover, and PayPal.

Ross Dress For Less reviews and complaints

Ross Dress For Less is ranked 470 out of 4780 in Footwear and Clothing category

Area Served

USA, Asia

Payment Methods

VISAMasterCard

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